Support at Home Prescriptions
Personal alarms – Prescribed Items
Under the New Support at Home Program, personal alarms are now listed as a prescribed item. If you need assistance in accessing a suitbale Health Professional to provide a prescription, we can help. Get in touch with our team via email today at info@personalalarms.net.au. Prescriptions are only $30 and usually completed within 24 hours.
Personal Alarm Prescriptions under the Support at Home Program with SureSafe
The Support at Home Program is designed to help older Australians remain safe, independent, and supported in their own homes for as long as possible. For many participants, a personal alarm is a clinically appropriate support that helps manage risk, respond to emergencies, and provide reassurance for both individuals and their carers. SureSafe works closely with registered providers, clinicians, and care coordinators to help facilitate personal alarm prescriptions under the Support at Home Program in a clear, compliant, and participant-focused way.
Supporting clinical need and care planning
Personal alarms may be prescribed under the Support at Home Program when a participant has an identified risk, such as falls, medical events, mobility limitations, cognitive decline, or social isolation. SureSafe supports this process by providing detailed product information, service descriptions, and clinical-friendly summaries that assist care planners and clinicians in documenting the need for a personal alarm within a participant’s support plan. This ensures the recommendation aligns with assessed needs and program requirements.
Simple referral and prescription pathways
SureSafe makes it easy for Support at Home providers to arrange a prescribed personal alarm. Once a personal alarm is identified in the care plan, SureSafe can assist with device selection, setup, and activation, ensuring the solution is fit for purpose. We work collaboratively with care coordinators to minimise delays, reduce administrative burden, and ensure participants receive their alarm as quickly as possible—particularly following hospital discharge or changes in health status.
Flexible monitoring options
Under the Support at Home Program, participants’ needs may change over time. SureSafe offers flexibility by allowing participants to access 24/7 monitored support where clinically appropriate, or self-monitoring where that better suits their circumstances. This flexibility means the prescribed support can adapt as care needs evolve, without requiring replacement equipment or complex changes to the care plan.
Supporting providers, participants, and families
SureSafe acts as a trusted partner to Support at Home providers by offering ongoing support, training resources, and responsive customer service. Participants receive clear guidance on how to use their personal alarm, while families and carers gain reassurance knowing an effective safety solution is in place. For providers, SureSafe helps ensure prescribed alarms are not only compliant, but genuinely beneficial in day-to-day life.
A reliable partner in delivering safe, independent living
By combining compliant personal alarm solutions with program knowledge and practical support, SureSafe helps registered providers deliver effective personal alarm prescriptions under the Support at Home Program. The result is improved safety, reduced risk, and greater confidence for participants who want to continue living independently at home, supported by technology that works when it matters most.
Get in touch with our team today on 1300 739 991 or info@personalalarms.net.au
