Buying a Personal Alarm? Monitored or non-monitored? The difference explained…
- November 17, 2013
There are two basic types of alarms:
Non-monitored personal alarms are automated telephone systems (sometimes called autodiallers) which dial preset numbers, are not connected electronically to a monitoring centre and are pre-programmed to the telephone number of a person willing to help (e.g. family, friends, neighbour, aged care village manager). Automated telephone systems dial preset telephone numbers that are programmed into the system and, depending on the product, will have direct voice communication and/or deliver a pre-recorded message.
These systems rely upon the user having a network of people who they trust, that they can call for assistance. When the first call goes unanswered, the system continues to call the programmed numbers until the call is answered. In most systems, there is a feature called ‘acknowledging’. This requires the individual answering to press a particular button to let the system know that the call has been answered by a person, not an answering machine or voicemail.
Advantages of Non-Monitored Systems:
Disadvantages of Non-Monitored Systems:
Monitored personal alarm systems generally consist of an attachment to a home phone which receives signals from a pendant or other device worn by the user. These signals are received at a monitoring centre and a pre-agreed response is put into action after calling the client to confirm that the alert has not been accidentally activated.
Centre staff will usually have some medical history of the client and access details if the residence is secured. This information can be passed onto the ambulance staff as required. In addition to the cost of the unit and an installation fee, a monthly monitoring fee is normally charged.
Advantages of Monitored Systems:
Disadvantages of Monitored Systems: